*Twilight Game Plan for Hospitality and Efficiency* Click here for more details

This is an alternative to the in person class held by Twilight Hotel Consulting. It covers everything in detail that would normally be gone over in the Hospitality and Efficiency Class. It is recommended that not only front desk reads it, but also housekeeping, owners and managers.

Results vary according to how staff will implement advice given. Owners and Managers must be willing to allow staff to follow at least most of the given advice in order to bring best results.

• Keep in Mind that you only have 24 hours to download after purchase

Summary of Layout

1. Plan for Daily Procedures

2. Storm/Tornado Drill

3. Cleanliness of the front desk & Check in Counter

4. Maintenance

5. Tips on Assigning Room Numbers

6. Confirming Reservations

7. Last Minute & No-Show Charges

8. Understanding On-Line (3rd Party) Reservations and Virtual Cards

9. Plans for the Unforeseen Sold out Nights

10. Upselling

11. Safety Advice

12. Group Reservations & Tax Exempt Forms

13. Housekeeping

14. Pest Control

15. Hospitality

16. Other Tips and Advice

17. Managing Undesirables guests and Locals

18. Signature sheet for Employees to sign after read

19. Copy of Maintenance Log

20. Specialized Money Count Sheet

21. Tips and Advice for Owner